Student handout 4.1: A six-step approach to conflict resolution

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1. Needs of party A
a)
b)
c)
d)

1. Needs of party B

 

 

 

2. Definition of the problem

 

 

 

3. Ideas for solutions
a)
b)
c)
d)
4. Evaluate the solutions for party A
a)
b)
c)
d)
4. Evaluate the solutions for party B
a)
b)
c)
d)

5. Which solution is the best?

 

 

 

6. Decide how and when the solution will be evaluated